Privacy Notice
Counsellors Therapy Pot collects and processes personal information about members in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Counsellors Therapy Pot is registered as a Data Controller with the Information Commissioner’s Office (ICO).
This Privacy Notice explains how we collect, use and protect your personal information.
Information we collect
When you arrange membership with Counsellors Therapy Pot, we collect and process information needed to provide our services. This may include:
● your name and address
● email address
● website details
● therapeutic modality
● availability
● insurance details
● qualifications or professional body membership information
Only the joint founders of Counsellors Therapy Pot have access to member information unless there is a clear need to share information in accordance with this Privacy Notice or legal requirements.
How we use your information
We use your information to:
● administer your membership
● provide support and services to counsellors
● facilitate appropriate matching and support
● communicate with you about our services
● maintain appropriate records
The legal basis for processing your information is consent and/or where processing is necessary to provide the services you have requested.
Use of AI-supported tools
Counsellors Therapy Pot may use AI-supported tools to assist with administrative processes, including helping to organise information and support the process of matching members appropriately.
Where AI-supported tools are used, we minimise the information shared and use pseudonymised information, such as a membership reference number, rather than names or direct identifying information wherever possible.
Information used for this purpose may include relevant membership information such as availability and other information needed to support matching.
AI-supported tools are used as an administrative support tool and do not replace human judgement. Any suggested matches are reviewed by Counsellors Therapy Pot before being confirmed.
We take steps to ensure that third-party providers processing information on our behalf handle information securely and in accordance with applicable data protection requirements.
Security and confidentiality
When we receive your information, appropriate confidentiality and security procedures are implemented to help prevent unauthorised access, loss or misuse of your personal information.
How long we keep your information
Your information will be retained for five years after your membership with Counsellors Therapy Pot ends. After this period, your information will be securely destroyed.
Your rights
You have the right to:
● withdraw your consent where processing is based on consent
● request correction of inaccurate information
● request deletion of your information in certain circumstances
● request access to the personal information we hold about you
● request restriction of processing in certain circumstances
To discuss these rights, please contact:
admin@counsellorstherapypot.co.uk
Please note that some requests may affect our ability to provide services to you.
How to complain
If you have concerns about how we use your personal information, please contact us at:
admin@counsellorstherapypot.co.uk
We will acknowledge your complaint, investigate it without undue delay, and keep you informed of the outcome.
We encourage you to raise concerns with us first so that we have an opportunity to resolve them.
If you remain dissatisfied with our response, you can contact the Information Commissioner’s Office (ICO):
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated: June 2026